Stand 8
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Director of Digital Customer Delivery
Location:
New Haven, CT
Description:
STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software pjects designed to change the world!The Digital Customer Delivery Director will oversee all application management activities, including Marketing, Sales & Distribution, Customer Service, Online Membership, and Charity services. This role encompasses all external-facing components and capabilities within our Insurance, Fraternal, and Corporate segments. The scope includes the development of global practices, defining policies, establishing structures, ensuring cross-functional governance, and integrating IT capabilities to deliver and support application solutions company-wide.Responsibilities * Provides organizational leadership and guidelines to promote the development and exploitation of specialist knowledge in the organization. * Collaborates with the Senior Director of Enterprise Solutions Delivery to set all application based financial budgets and targets, ensuring that there is adequate funding for all IT targets and plans, especially to meet development, operations, and capacity needs. Ensures their segments within ESD meet their expense management goals. * Brings about significant improvements and measurable business benefits by identifying, proposing, initiating, and leading programs of improvement with their segment of ESD. Enhances existing approaches to process improvement and/or develops new approaches. * Establish client requirements for the implementation of significant changes in organizational mission, business functions and process, organizational roles and responsibilities, and scope or nature of solutions delivery. * Participates in the creation and review of an enterprise application capability strategy to support the strategic requirements of the business. Identifies the business benefits of alternative strategies. * Collaborates with IT senior leadership to support development of enterprise-wide architecture and processes which ensure that the strategic application of change is embedded in the management of the organization. Ensures compliance between business strategies, enterprise transformation activities and technology directions. * Ensure the overarching application strategy for addressing risks arising from business operations and change is being followed. Delegate authority to Solutions Delivery Managers for detailed planning and execution of risk management activities. * Participate in the definition and implementation of the organization's application initiative portfolio management framework and alignment with business strategy objectives and with emerging IT and digital opportunities. * Participates in the on-going monitoring and review of application and initiative portfolios for impact on business activities and realization of strategic benefits. Requirements * Proven track record of leading, managing and developing high performing teams * Possesses a full range of application management, strategic management, business process improvement, financial management, strong leadership and influencing skills * Minimum of 5 years working with CRM and digital experience platforms . * Experienced in leading application development, implementation and operations in the digital and web space * Expertise with a broad base of digital web and mobile products, technologies, platforms, patterns, frameworks, and methodologies * Excellent presentation and communication skills * Understands, explains and presents complex ideas to audiences at all levels in a persuasive and convincing manner * Has a broad and deep business knowledge, including the activities and practices of other organizations * Has a deep understanding of the industry and the implications of emerging technologies for the wider business environment * Experienced in application management delivery methodologies (agile, iterative, DevOps, waterfall, testing, micro-services, lean six sigma, etc.) * Knowledgeable in IT Service Management and experienced in ITIL Service Design, Service Operation and Service Transition * Ability to successfully resolve conflicts * Ability to drive and move a team to completion of goals * Prove track record of developing staff * Experience in a multicultural environment Education * BS or BA in Computer Science or Business Administration * 10-15 years of IT and business/insurance industry experience with at least 3 years of leadership experience in managing multiple, large, cross-functional teams or projects and influencing senior level management and key stakeholders or equivalent combination of training and experience * ITIL Foundation certificate Additional Details The base salary for this position is $173k annually, depending on experience. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits * Medical coverage and Health Savings Account (HSA) through Anthem * Dental/Vision/Various Ancillary coverages through Unum * 80 hours paid time off annually, plus 8 company paid holidays * 401(k) retirement savings plan * Company-paid Employee Assistance Program (EAP) * Discount programs through ADP WorkforceNow About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at stand8.io and reach out to explore opportunities to grow together!
Company:
Stand 8
Posted:
March 30 on Broadbean
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More About this Listing: Director of Digital Customer Delivery
Director of Digital Customer Delivery is a Executive Director Job at Stand 8 located in New Haven CT. Find other listings like Director of Digital Customer Delivery by searching Oodle for Executive Director Jobs.
Director of Digital Customer Delivery is a Executive Director Job at Stand 8 located in New Haven CT. Find other listings like Director of Digital Customer Delivery by searching Oodle for Executive Director Jobs.